UK Delivery

Orders Placed before 1pm Monday to Friday if possible will be sent by the following methods (Subject to Stock)

Royal Mail Recorded signed for First class

0-100 grams            £2.78
101-250g                 £3.12
251-500g                 £3.64
501-750g                 £4.15
751-1000g               £4.75
1001-1250g             £5.95
1251-1500g             £6.65
1501-1750g             £7.35
1751-2000g             £8.05
2001-4000g             £9.72
 

Royal Mail Special delivery

Up to 100 grams £5.80
500 grams £ 6.25
1KG £7.55
2KG £9.50
10KG £22.50

TNT Express Next Day

Cost calculated Based on total weight of consignment

1 to 10KG £11.50  Plus £0.32 per Kilo up to 100KG




The final cost will be shown at Checkout before Payment details are taken
Please note we cannot guarantee goods will arrive at the times specified by the carriers as this is outside our control.

Shipping International
Please Contact BoatOwnersCatalogue.com ( Jenste Ltd ) on +44(0) 1424 893880

Returns Procedure

Please call BoatOwnersCatalogue.com ( Jenste Ltd ) on +44(0) 1424 893880 to obtain a Returns Authorisation Number (RA) before sending any goods back to us.

This is very important as some goods have different procedures for return. This will enable faster processing of your return. Returns numbers are issued for your protection; this is your only reference.

No returns enquiries will be dealt with, without a valid RA number.

Any goods sent back without a Returns Authorisation Number clearly stated on the outside of the Packet/Parcel will be refused.

All returned items should be sent insured via recorded delivery to 

Jenste Ltd
The Stables
Pashley Farm
Ninfield Road
Bexhill on Sea
East Sussex
TN39 5JS

(unless otherwise instructed by our staff at time of issuing a returns no.). Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods.

Jenste Ltd advises you for your own protection to retain a proof of postage in case the goods are damaged or lost in transit. Jenste Ltd requests that goods should be returned in their original sealed packaging where possible, with labels intact. Goods must be unused, and unsoiled and in re-saleable condition. 

Jenste Ltd is entitled to make a charge for damaged or missing items this may affect the total amount credited to you.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing).

The consumer protection (distance selling) regulations require that the consumer will provide written notice of a cancellation within 7 working days. The 7 working days start from the day after the day the consumer receives the goods.

Jenste Ltd is entitled to make a charge to reflect the cost of collecting the goods from the consumer and deduct this from the refund. If the packaging is damaged or items are missing this may affect the total amount credited to you. 

Jenste Ltd retains the right to levy a charge on cancelled orders to cover delivery and handling costs. (This applies to orders which have been dispatched before notification in writing form you)
Once Jenste Ltd receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to Jenste Ltd from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order less any delivery or admin charges.

Delivery/Title/Risk

Any delivery period stated is approximate. IMPORTANT: The place of delivery will be the address on file at the time of dispatch and not when ordered. PLEASE NOTE: WE CAN ONLY STORE ONE ADDRESS ON FILE SO WE CANNOT ACCEPT ADDRESS CHANGES FOR INDIVIDUAL ITEMS ORDERED I.E. GIFTS. Delivery may be made in instalments.

If your delivery address is outside of United Kingdom you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Jenste Ltd advises each customer to contact their local customs office for further information.

You agree that as the importer on record of any goods ordered you will comply with all applicable laws and regulations of the country in which you are receiving goods.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Payment & Site Security

PayPal www.paypal.co.uk
PayPal is a secure, online, real-time payment service provider, supporting all major credit and debit cards with the (major) UK acquiring banks for Visa, MasterCard, Switch, Solo, Delta, JCB, American Express and Diners Club.